Do you have another computer you can connect it to and see if you get the same results? It could either be the drive is failing or there could be something wrong with the electronics of the enclosure.
That is just two possibilities. If the problem is the enclosure, and the drive is out of warranty, you could try removing the drive and connecting it via a doc or SATA to USB cable. I tried with my PC too.but its still the same.also my ext.HDD is under warrenty still but when i contacted the WD customer care regarding this problem, they are ready to replace this product with new one but seems that they wont be recovering my data back. BUT all i need the most is my DATA!!! Do you have another computer you can connect it to and see if you get the same results? It could either be the drive is failing or there could be something wrong with the electronics of the enclosure. That is just two possibilities.
If the problem is the enclosure, and the drive is out of warranty, you could try removing the drive and connecting it via a doc or SATA to USB cable. I tried with my PC too.but its still the same.also my ext.HDD is under warrenty still but when i contacted the WD customer care regarding this problem, they are ready to replace this product with new one but seems that they wont be recovering my data back. BUT all i need the most is my DATA!!! Sorry about the slow response. Did you ever get the issue resolved?
Before fixing WD Passport not showing up on Mac issue Do the basic checks. That's because, sometimes the /Finder error is due to the USB port, the USB cable and the drive itself.
Check whether the USB cable is connected properly between the drive and your Mac. Check whether the USB cable or USB port is bad. Change a cable or a port to see if that makes a difference.
![Connect Connect](https://discourse-cdn-sjc1.com/wd/uploads/default/original/3X/4/1/41aa12b75fc7489a08007a5a407055d6c1720b33.jpeg)
When you plug your WD external hard drive to macOS, does it show in. You can download Stellar Phoenix Mac Data Recovery tool and connect your troubled external. How do I use my WD Passport external hard drive? Other Answers. In order for a computer to talk to these drives, the appropriate WD Smartware.
Reboot your Mac to see if it was an open source program or app that stopped the drive being detected. Try attaching the external hard drive to another computer to see if it works on that one. How to fix My Passport for Mac not showing up in Finder? If the WD Passport for Mac still does not work or not show up in Finder/Disk Utility after the basic checks, go ahead to try out the solutions as below to fix the My Passport exterhal hard drive not showing up on Mac error. Solution 1: Show My Passport for Mac in Finder and on the desktop. If the USB port is OK and the My Passport for Mac is still not showing up in Finder or on the desktop, it's possible that you have not selected 'External disks' to be shown up in the Finder or on the desktop.
Now follow the guide below to make the My Passport for Mac show up in Finder or on the desktop. Step 1: Go to Finder Preferences General tab.
Step 2: Tick the 'External disks' option to show the WD Passport hard drive for Mac on the desktop. Step 3: Go to Sidebar tab, tick 'External disks' under 'Devices' to show your WD Passport hard drive for Mac in Finder.
Solution 2: Check My Passport for Mac in Disk Utility. If the My Passport for Mac external hard drive is still not showing up in Finder or on the desktop, you can see whether it is or not. If it is, follow the guidance below. Case 1: Mount My Passport for Mac in Disk Utility Sometimes, external hard drives cannot be automatically mounted in Disk Utility when, for example, in High Sierra Disk Utility. In this situation, you can manually mount the external hard drive. Step 1: Go to Disk Utility. Step 2: Right click the My Passport for Mac external hard drive from the left sidebar and then click the Mount button.
Then, you'll see the My Passport for Mac mounted in Disk Utility. Case 2: Repair My Passport for Mac drive with First Aid If you can't mount the My Passport for Mac drive, you need to fix it with Disk Utility's First Aid. Step 1: Go to Disk Utility. Step 2: Select the My Passport for Mac external hard drive. Step 3: Click First Aid on the top of the Disk Utility window. Step 4: Click Done when the reparation finished. Solution 3: Erase/Reformat My Passport for Mac hard drive.
If it is so serious that First Aid cannot fix, you have to fix the My Passport for Mac not showing in Finder problem by reformatting. To avoid the loss of important data, you can recover data from the My Passport for Mac external hard drive with professional Mac data recovery software, like iBoysoft Mac Data Recovery. IBoysoft Mac Data Recovery is that is able to, recover data from formatted, inaccessible, corrupted, unmountable, unreadable external hard drives, hard drives, USB flash drives, SD cards, memory cards, etc. It's compatible with //10.12/10.11/10.10/10.9/10.8/10.7. Recover data from My Passport for Mac external hard drive with iBoysoft Mac Data Recovery Step 1: Download and install iBoysoft Mac Data Recovery on Mac.
Step 2: Launch iBoysoft Mac Data Recovery. Step 3: Select My Passport for Mac external hard drive and click 'Next' button to scan all lost data. Step 4: Preview the searching results, choose files we need, and click 'Recover' to get them back.
Solution 4: Send the external hard drive to a pro If Disk Utility can't show up My Passport for Mac external hard drive at all, unfortunately, your My Passport for Mac may have some physical problems. It's better to send it to a local reparation center.